In Business Since 1983
(716) 662-5302
Training,Personal Care For Each Pet,Grooming,Day Care,Boarding,All Breed Dog And Cats
ANIMAL SERVICES
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Posted by Andrea71600 on 7/28/2009
My husband and I went out of town for a week and needed to board our 2 dogs...after reading the reviews on this site I felt like Eagle Ridge would be a good choice. When we left our dogs there they were both healthy...our female lab, Stowe had also just had her ears cleaned a few days before. Well almost as soon as we got home we noticed Stowe pawing at her ear, she was clearly in pain, and that both Stowe and our other dog Greer had colds. We took Stowe to the vet to be told that she had a raging ear infection, which clearly didn't happen over the course of a few hours, so someone at Eagle Ridge should have noticed something over the course of the week she was with them. I'm upset that our dogs got sick in their care, but more than that, I am upset that no one noticed it. I find it a little hard to believe that the very first symptom she exhibited was immediately after we picked her up. I called to talk to them about it, and they had no note of anything relating to her ear. The person with whom I spoke on the phone claimed that dogs "often act stoic there and won't show they are in pain" which I find utterly ridiculous as Stowe has had major surgery in the past and is not "stoic" at all. She basically acted like it was no big deal that I dropped off two healthy dogs, spent $400 for them to be boarded for a week, and came home to have to spend another $100 the next day at the vet. She expressed no concern for my dog and was only interested in making it clear that they did nothing wrong- which I wholeheartedly disagree with. They may have done "nothing", but that is exactly my point. I am incredibly disappointed with my experience with Eagle Ridge and my dogs will most certainly not be returning there.
Posted by RocketDogs on 11/7/2008
I've taken my dogs to other boarding kennels and have never seen another place like Eagle Ridge! The facility is very well kept, the grounds are tidy and the staff is always happy to give a tour of the buildings and grounds. And the staff...!!! A more loving, caring group of people you couldn't ask for, they are great! They know you and your pet's name! I can tell when I drop off my pack that they can't wait to see their friends! Valerie, Jen, Mary, Kate, Erika, Michelle: these girls love dogs and always make sure mine are given love, affection, care and attention that I would give them myself. And Tammy, the best groomer you could ask for! My dogs leave looking like a million dollars (not freaked out and butchered like other places.) Hands down, the best place for dogs! I recommend them to anyone and everyone who loves their pets and wants them to have the very best care available. Thank you Eagle Ridge!!!
Posted by PrincessesMommy on 4/5/2008
My Princess has been going there for Daycare, Grooming, and the occasional Boarding. She walks in the front door thinking that she owns the place, but all she wants to do is give all of her Aunties lots of kisses, and to sit with her elderly friends. Now princess can be grumpy with a lot of dogs, and very picky, but when she sees her girlfriends, Tika, Zelda, Patch, and of course her boyfriend Rocco, she is as happy as can be. The staff at Eagle Ridge Kennels cares more about the animals there than anything else in the world, the TLC time is wonderful, and the Cat room is so peaceful, but most of all the care of the pets is above and beyond! Thank you Eagle Ridge for the last two years of making my Princess and My life so pleasent and remarkable, the memories will never be forgotten, and neither will you! You guys really know what your doing and I am Proud to say I would take my Princess there anytime!
Posted by mdc1967 on 9/11/2007
I highly recommend Eagle Ridge for Day Care, Boarding and Training. My vet said they are the Cadillac of Kennels and was she right. Stoli loves going and I have peace of mind that my baby is well taken care of. He has been going since he was 12 weeks old and has helped him be better socialized with people and his four legged friends. As soon as he started we noticed a difference in his behavior. A huge thanks to Valerie for the great puppy class. We know our stubborn bully was not going to be easy to train, but you made it fun for us and Stoli. I tell everyone I meet to take their dogs to Eagle Ridge. You will not be disappointed.
Posted by princesswife on 8/20/2007
We had our dog Maya boarded for 6 days. The staff was wonderful to her & us. They called us a day after she was picked up to see if we had any questions or concerns regarding Maya's stay there. We thought this was such a caring thought. After talking to them, they did know Maya from the comments made and we appreciated it. We will not hesitate to use these wonderful people again...and would recommend them to everyone!!!!
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